**Extremely Disappointed – Unprofessional and Rude Staff Behavior at Our Child’s Birthday Party**
We recently hosted a birthday party at this establishment for our child and had a group of around 40 guests, many of whom made additional purchases beyond the party package. Unfortunately, our experience was extremely disappointing due to the unprofessional behavior of one staff member and the lack of accountability from management.
The incident began when the birthday girl was called on stage, as part of the venue's celebration process. Instead of encouraging or supporting the moment, an employee (she said her name was either *Cora* or *Laura*) aggressively yelled at the birthday girl to get off the stage, which shocked both the children and the adults present.
Later, around 8:15 PM — the official end of our party — while we were watching the birthday girl open her gifts, the same employee rudely approached our group and abruptly told us our time was up. While we understood that the party was over, the way she delivered this message was completely inappropriate. She slammed her hands on the wall partition, used an aggressive tone, displayed hostile body language, and demanded we pay the bill immediately. It’s important to note that she was *not* our assigned party host.
When I asked her if she was okay (because her behavior seemed more emotionally driven than professional), she replied, “You don’t have to leave but you have to move because I need to clean.” Meanwhile, multiple other party tables were still left dirty and unattended. Her demeanor continued to be condescending, with eye-rolling and attitude throughout the interaction.
This level of rudeness — especially toward a group that had spent a significant amount of money and brought in many guests — is unacceptable. Most concerning, however, was that she yelled at *children*. That alone should be enough for immediate corrective action.
I informed a man named Nicholas (who appeared to be either the owner or manager) about the situation. While he initially seemed concerned, his response was ultimately dismissive. After I described everything, he simply asked, “Do you need help taking your things out?” He did not offer any genuine apology, reassurance, or sign that the issue would be addressed. To make matters worse, the employee in question was later overheard at the snack bar mocking our party to other staff members.
This entire experience was beyond disappointing. We were respectful throughout, despite several additional issues, including:
* Cheese sticks we paid for were never delivered (they ran out)
* Food safety concerns (same gloves used for multiple food items)
* Some children even felt sick after eating the pizza
The only positive part of the experience was the polite young man who handed out skates and the welcoming girls at the front desk. Sadly, that does not make up for the overall treatment we received.
I will not be returning to this location and cannot recommend it to anyone looking to host a party. The environment is not good for a child’s party, and the lack of professionalism — especially from staff working around children — is alarming. I will also be reporting the food safety concerns to the appropriate health authorities.
