One star. We stayed at Hotel Lucine on July 10th. Like many people who probably discovered this hotel through social media, we were excited for a girls’ weekend in Galveston at what looked like a cute boutique hotel. Unfortunately, the experience was nowhere close to what we expected.
I can look past some dinginess and even the overpriced drinks—I was charged over $100 for four regular drinks—but what I cannot look past is something incredibly unsanitary happening inside our room.
We found a mouse in our room, and based on what we discovered, it was very clear this was not a mouse that had simply wandered in that evening. There were mouse droppings in the bottom drawer where the “extra blanket” was stored, and they appeared to have been accumulating for some time. That immediately raised serious concerns about how thoroughly the room had been cleaned and inspected. I was honestly horrified wondering whether our bedding had come from that same area, and I still don't know the answer to that.
To make matters worse, one of the friends staying with us was actively undergoing chemotherapy treatments. Having someone with a compromised immune system staying in a room with evidence of an unchecked rodent issue made an already unacceptable situation even more concerning.
Despite all of this, we were incredibly understanding with the staff and tried not to make an ordeal out of it. Unfortunately, it turned into one anyway because of them. We spent more than two hours going back and forth with the overnight staff, who seemed completely unprepared to handle the situation. We were exhausted and had been ready to go to bed, but instead we were kept up while they tried to determine what could be done. For much of that time, we were told there were no other rooms available—only to eventually be moved to another room after all.
But the part that ultimately earned this review one star is what happened afterward.
We were told management would reach out to address what happened and make it right. They never did. My friend made multiple attempts to contact the hotel afterward and received no meaningful response. We were ignored. Considering the circumstances, I cannot understand how this wasn't management's first priority and addressed first thing Monday morning. We shouldn't have had to repeatedly chase the hotel for a response after finding a rodent and droppings in our room.
Mistakes and unexpected situations can happen at any hotel. What matters is how a hotel responds when they do. We were patient, cooperative, and gave Hotel Lucine every opportunity to address this privately. The complete lack of follow-up or accountability afterward is ultimately what turned an awful situation into a one-star experience.
She also posted a review where it said they would email her and NOTHING. Honestly, it is a joke at this point.
The picture may not show much but there were droppings in multiple places in multiple drawers under the bed. Beware!
