Houston Kiteboarding

1-star for Bobby: After my lessons (in 2024) I went back to the shop to start purchasing all my gear and spent around $1,000 on a mystic harness, wet suit, Duotone bindings, and fins.

Bobby said the bindings would fit the board I had just purchased online (showed him a picture) so I accepted his advice and bought the more expensive bindings that he recommended.
After the board came in the mail I couldn't get the bindings to fit properly on the board but I was able to somewhat make it work and went out on the water and the screws immediately popped off while I was in the water, it was pretty scary. Later that day I returned to the shop and asked for some assistance and Bobby was absolutely no help, he first denied saying they would fit my board, wouldn't let me return the bindings because they got wet that morning, then he wouldn't even let me use his screwdriver to make another attempt at getting the bindings to fit. I was shocked I couldn't even use his screw driver after spending $1,000 at the shop... He said "This is an expensive screwdriver".

I went into the shop that afternoon completely respectful and didnt blame him for anything, I just wanted some help

The extent of his help was trying to sell me a new $1,000 board, rather than lending any assistance. I should have done more research on binding/board compatibility myself so I take responsibility as well.
This whole experience pushed me away from the sport and I no longer ride.

That kind of customer service is rare these days, and it completely changed my experience. I appreciate the honesty and the effort, and I’ll definitely keep them in mind for future gear. Highly recommend this shop — they truly stand behind their customers.

I purchased a 2 used kites from this store online, and it arrived defective. It was literally trash, people sent those kites to store to fix them and never picked it up, cause it's not even worth anything any more. And they are resell them online.

When I reached out for help right after I received them, the store manager

BOB

was completely unhelpful and refused to take responsibility or process a return.

He said he made it clear before selling those kites, this is a complete lies, I was asking for prove and he just ignore it. And after a month and half, his promising bar never come. I called couple times after that and he don't pick up.

I followed all the steps and policies, but they simply ignored my concerns. This experience feels dishonest and misleading—like they’re just trying to take your money and run. I strongly advise others to avoid this business at all costs. Shop elsewhere where customers are actually valued and treated fairly.

@TomThomas360